Ciao Bella Day Spa

Ciao Bella Day Spa’s policies are designed to ensure you fully enjoy your spa experience.

• 24 Hr. Cancellation policy for single appointments.
• 48 Hr. Cancellation policy for multiple appointments or Spa Packages.  (Booking 2 or more people in for one service each, is considered multiple appointments).
• Failure to notify the Ciao Bella Day Spa of your cancellation will result in a 100% late cancellation charge.
• Must arrive 10 minutes prior to your appointment to ensure appropriate paperwork is filled out and service can start on time.
• Client must be 12 years of age or older.
• Children Policy. Due to safety and insurance concerns, we are unable to have children in the spa.  Inconsideration of other spa patrons, please make childcare arrangements before coming to the spa.
• Only the client receiving the service can go into the service area.
• To ensure the relaxing atmosphere, we ask that all cell phones or pagers are turned OFF during treatments.  Service staff will not perform services if the client is talking on the phone.
• Gift cards are non-refundable.   Gift cards do not expire.
• Service Guarantee. Please notify Ciao Bella Day Spa within one (1) week of service date with any problem and/or concerns regarding your service.  We will gladly correct the problem, as refunds will not be given.
• NO  SHOW Policy. If you have No Showed for an appointment,  future bookings will have to be secured with a credit card.
• We do not refund deposits on account.  Deposits on account for services can be made with a credit card, cash, or a valid gift card.  If a payment has been made on account for a service and you need to cancel within the appropriate time frame, the deposit will remain on account for a future service or product purchase.
• Product exchange & return policy. Due to the nature of the products we sell, we cannot accept returns on products that have been opened and/or used.  Unopened, unused products in the original packaging may be exchanged within 14 days of purchase with the original receipts.  Please note in-store credits will be issued in place of refunds for unopened, unused products with original receipts.
• Prices are subject to change without notice.  GST will be added to all services and packages.